Returns & Fresh Flowers Guarantee Policy

Our Commitment to Freshness and Customer Satisfaction

At Flowers Shoreditch, we pride ourselves on delivering the freshest, most beautiful blooms straight to households and businesses throughout Shoreditch and nearby areas. As your trusted local Shoreditch florist, we stand by our Fresh Flowers Guarantee, ensuring every bouquet arrives in peak condition. If your experience does not meet this promise, please refer to our straightforward Returns, Refunds & Complaints policy below.

Fresh Flowers Guarantee

We are dedicated to ensuring your flowers are as fresh as possible upon delivery. Our Fresh Flowers Guarantee means every arrangement is hand-prepared and delivered with care, typically arriving at your door within hours of being arranged. We guarantee freshness for a minimum of five days from delivery, provided the flowers are cared for according to our instructions.

Damaged-on-Arrival Policy

If your flowers arrive damaged or noticeably wilted, please inspect your bouquet upon receipt. To help us assist you efficiently, please notify us within 24 hours of delivery, providing clear details about the issue. Documentation, such as a photo of the damaged blooms, may be requested to process your claim promptly.

Refund and Replacement Options

We believe in fairness and flexibility. Should your flowers not meet our Fresh Flowers Guarantee, or if your bouquet is damaged on arrival, you have the option to:

• Request a Replacement: We'll swiftly send a replacement bouquet at the next available delivery slot, ensuring you receive the fresh flowers you deserve.
• Request a Refund: Depending on the nature of the issue and your preference, refunds can be issued via your original payment method.

All refund and replacement requests must be submitted within 48 hours of receiving your order to ensure timely resolution.

Complaints Process

We value our customers and strive for a seamless experience every time. If you are dissatisfied with any aspect of your order or our service, our complaints process is simple:

1. Contact Us: Get in touch with us within 48 hours of receiving your order, detailing your complaint and including supporting details (such as photographs, if relevant).
2. Review: Our management team will investigate your complaint promptly, and you will receive a response within 2 business days.
3. Resolution: We aim to resolve every concern to your satisfaction, offering a replacement, refund, or another appropriate solution as necessary.

Your feedback helps us continually improve, so please don't hesitate to let us know how we can better serve you.

Local Florist, Local Care

Flowers Shoreditch is proud to be a loyal member of the Shoreditch community, serving both households and local businesses. Our promise to you is exceptional flowers and attentive customer service, every time. Thank you for choosing your trusted Shoreditch florist.