Welcome to Flowers Shoreditch. These Terms & Conditions apply to all purchases made via our online store for flower delivery services in Shoreditch and the surrounding areas. By placing an order through our website, you agree to abide by these Terms & Conditions. Please review this document carefully prior to placing your order. Should you disagree with any part of these Terms, you should not use our online services. These Terms & Conditions do not affect your statutory rights as a consumer under UK law.
These Terms & Conditions govern the use of the Flowers Shoreditch website, including all orders, purchases, and deliveries made through our online platform. We serve customers based in Shoreditch and neighbouring areas and strive to offer prompt, reliable flower delivery that meets your expectations. These Terms apply exclusively to transactions conducted via our website, whether for personal or gift flower deliveries.
To order flowers online from Flowers Shoreditch, please select your desired items from our online catalogue, add them to your basket, and proceed to checkout. You will be prompted to provide delivery details, select delivery dates, and review your order before confirmation. Orders are subject to availability and acceptance.
Upon successful completion of your order, you will receive an on-screen confirmation followed by an email acknowledgment detailing your order number, items purchased, delivery address, and estimated delivery date. This email does not constitute contractual acceptance but confirms receipt of your order. We reserve the right to refuse any order for reasons such as unavailability of flowers, suspected fraudulent activity, or incomplete delivery information. In such cases, you will be notified as soon as reasonably possible and any payment taken will be refunded promptly.
All products are subject to availability. In the rare event that a specific flower or arrangement is unavailable, we reserve the right to substitute the unavailable item with a flower or arrangement of equal or greater value and quality, maintaining the overall style and design concept of your selection. We will endeavour to notify you prior to dispatch if a substantial substitution is required. Images of flowers displayed on our website are for illustrative purposes only; actual arrangements may vary due to seasonal availability and natural variations in flower appearance.
Flowers Shoreditch delivers flowers to Shoreditch and the immediate surrounding areas. Delivery timescales and charges will be specified at checkout and may vary depending on your chosen delivery slot and location.
We make every effort to deliver your flowers on the date specified in your order. However, delivery dates and times are estimates only and cannot be guaranteed, especially during peak periods or in the event of adverse weather or traffic conditions. If delivery is delayed for reasons beyond our reasonable control, we cannot accept liability for consequential or indirect losses incurred as a result. If you are not available to receive the delivery, we may attempt to leave your flowers safely with a neighbour, at a secure location at the property, or as specified in your delivery instructions. If this is not possible, a calling card will be left with instructions for rearranging delivery or collection.
All prices for flowers, arrangements and delivery services are clearly displayed on our website and are quoted in Pounds Sterling (£) inclusive of VAT unless otherwise stated. Prices may be subject to change at any time; however, any such changes will not affect orders in respect of which we have already sent you an acknowledgment email. Delivery charges, where applicable, will be added at checkout and displayed prior to payment.
Payment must be made in full at the time you place your order. We accept a range of secure online payment methods, including credit and debit cards and other recognised electronic payment systems. All transactions are processed using secure encrypted technology for your safety. Flowers Shoreditch does not store or retain your payment card details beyond the transaction itself.
If you wish to make a change to or cancel your order, please contact us as soon as possible after placing your order. Amendments and cancellations can only be accepted if the flowers have not already been prepared or dispatched. Once your order is in the process of being fulfilled (such as preparation or being out for delivery), we regret we may be unable to cancel or amend your request. In such cases, you may be responsible for the full cost of the order. Cancellations accepted prior to preparation or dispatch will be refunded in full to your original method of payment.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, flowers and other perishable goods are generally excluded from the right to cancel unless faulty or not as described. However, we are happy to assist with amendments or cancellations where possible, as outlined above.
We take pride in the quality and freshness of our flowers. If you are not entirely satisfied with your purchase, please contact us within 24 hours of delivery, providing clear details and, if possible, photos of any issue. We may request the return of the unwanted item for inspection. If the flowers are found to be faulty, damaged or not as described on arrival, we will offer a replacement or refund at our discretion. Refunds will be issued to the original payment method used to place the order. Our decision on returns and refunds is final and in accordance with UK consumer law.
To the fullest extent permitted by UK law, Flowers Shoreditch will not be liable for any indirect, incidental or consequential losses or damages arising from the use of, or inability to use, our online service or the delivery of our products (including but not limited to loss of profits, loss of business, or loss of goodwill). Our total liability for any claim howsoever arising in connection with your order will not exceed the price paid for the relevant goods and services.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be deemed unlawful to exclude or restrict liability.
Your privacy is important to us. Any personal data that you provide when placing an order will be processed in accordance with our Privacy Policy and all relevant UK data protection legislation. Your information will be used solely for the purpose of processing and delivering your order, and, if you consent, for marketing purposes. We do not sell or share your data with unauthorised third parties.
Flowers Shoreditch will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions that is caused by events outside our reasonable control (including, but not limited to, strikes, postal delays, acts of God, war, terrorism, fire, or extreme weather conditions). In such circumstances, we reserve the right to cancel or suspend deliveries until normal conditions resume. You will be notified in the event of such disruption.
All content included on the Flowers Shoreditch website and within its associated materials, such as images, descriptions, logos, and design, are the intellectual property of Flowers Shoreditch or its licensors. Any unauthorised reproduction or use of this material is strictly prohibited and may result in legal action.
Flowers Shoreditch reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication. Your continued use of our website or services after such modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms whenever you use our service.
No person other than you and Flowers Shoreditch shall have any rights to enforce any of these Terms & Conditions under the Contracts (Rights of Third Parties) Act 1999.
These Terms & Conditions and any disputes arising from or in connection with them are governed by and shall be interpreted in accordance with the laws of England and Wales. By using our service, you submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising under or in connection with these Terms.
If you have any questions about these Terms & Conditions or require assistance with your online flower delivery order in Shoreditch or surrounding areas, please contact our customer service team using the details provided on our website. We are committed to ensuring your satisfaction and will endeavour to respond to all enquiries promptly.
If any section of these Terms & Conditions is found by a competent authority to be invalid or unenforceable, the remainder of the Terms will continue in effect. Headings are provided for guidance only and shall not affect the interpretation of these Terms.
Note: These Terms & Conditions apply specifically to customers ordering online flower delivery in Shoreditch and surrounding areas and are effective from the date of publication. Please retain a copy of these Terms for your reference.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 178 Shoreditch High St, London, E1 6HU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shoreditch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shoreditch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
